RETURNS & REFUND POLICY

Last Updated: May 9, 2024

At WG Holdings Corp. (“WG”), we strive to provide the highest level of quality customer care that includes frictionless access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after your purchase. If you have an issue with your order or your product, please reach out to our patient care team: [email protected] ‍ Below are our categories and how we can help you after the sale:

PRESCRIPTION MEDICATIONS:

State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. You can always login to your account before your products ship to change your address, method of payment or to cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team at [email protected].

NON-PRESCRIPTION (OVER THE COUNTER) PRODUCTS:

WG may accept returns of unopened, non-prescription items up to 30 days after the sale. You will be responsible for paying the return shipping cost, and we do not accept COD returns. If you need to return an item, please contact our patient care team at [email protected], and include your order number, reason for the return along with the product name. Our patient care team will provide further return instructions at that time. WG reserves the right to deny a return that does not arrive in the original condition it was shipped or if the products appear to be tampered with or opened. After we receive the returned product and it is approved by our WG team, your purchase price will be refunded to your original method of payment.

LOST PACKAGES:

In the rare case your package is lost in transit, WG will arrange for the reshipping of your order, including facilitating the same with the fulfilling pharmacy, if necessary. We will work with your carrier (USPS, FedEx, UPS) to locate your package first and have it redirected if needed. Sometimes weather or other events outside of our control may delay your package delivery time. If your package is lost in transit or does not arrive at the shipping address you provided, please contact our patient care team: [email protected]

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